Q: Are payments made through PayPal secure?
A: YES - PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security.
Q: If we are not happy with the painting once delivered can we return it for a refund? A: YES - If for any reason you wish to return your purchase then you can do so within 14 days of receiving the painting. We will have to deduct our shipping costs from the refund and it is your responsibility to ship the painting to us - address is on the contact us page. The painting must be in the same condition as when received - a damaged return will not be accepted. Please contact us prior to sending back the painting so we can provide a returns code.
Q: How often is your stock updated? A: We are continually working to source new paintings from East Africa but out priority is to ensure we do this in a manner which treats the artists fairly.
Q: Will you accept an offer for any of your paintings or are all prices fixed? A: We will consider any reasonable offer for any of our work e-mail us at info@exploreafricanart.com and we will get back to you.
Q: Where is Explore African Art based? A: We are based in London in the UK, however we physically source paintings from East Africa by visiting specialist artists and sometimes ask the artists to create specific paintings for us.
Q: How are the paintings shipped? A: We ship all our paintings rolled up in hardened card tubes to offer the best protection. We use a variety of shipping companies dependent upon where you are located.
Q: Do you offer a framing service? A: Unfortunately we do not. Our speciality is to source quality African Art and there are many companies out there who specialise in framing, we would prefer to leave that to them. You can even make a very simple box frame at home and then stretch the canvas onto the frame. You can find numerous guides on how to make box frames on the Internet.
